At textaai Inc, we strive to ensure that you are satisfied with our services. If you are not completely satisfied with your purchase, we offer a refund policy as outlined below.
1. Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- The refund request must be made within 24 hours of your purchase.
- You should not have used more than 5 credits from your account during this period.
2. How to Request a Refund
If you meet the eligibility criteria for a refund, please follow the steps below to request a refund:
1. Send an email to our support team at hello@texta.ai with the subject line "Refund Request."
2. Include your account details, the date of purchase, and the reason for the refund request.
Our customer support team will review your request and respond within 7 days.
3. Refund Process
Once your refund request is approved, the following process will take place:
- The refund will be processed to the original payment method used during the purchase.
- It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds will not be provided in the following situations:
- If the refund request is made after 24 hours from the purchase.
- If more than 5 credits have been used from your account.
- If any terms and conditions of our services are violated.
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. You are encouraged to review this Refund Policy periodically for any updates or changes.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
textaai Inc
Email: hello@texta.ai
By using our services, you acknowledge that you have read and agree to this Refund Policy.